Refund Policy
Every store starts with a 14-day free trial, so you can see recovered orders in the Revenue Tracker before paying anything. This page explains what happens after you choose a plan.
01 Free trial
The trial needs no card and is never charged. If you do not pick a plan, your flows simply pause when the trial ends.
02 Monthly plans
You can cancel anytime. Your plan stays active until the end of the month you paid for, and you will not be charged again. Partial months are not refunded.
03 Yearly plans
If you cancel within 30 days of your first yearly payment, we refund the full amount, minus any WhatsApp charges already used.
After 30 days, yearly plans are not refundable, but you keep access until the end of the paid year.
04 WhatsApp charges
WhatsApp messages are billed at cost by the messaging provider when they are sent, so charges for messages already delivered cannot be refunded.
05 Moving between plans
Moving up a size is prorated straight away. Moving down takes effect from your next billing date.
06 Billing errors
If you were charged twice or charged after cancelling, contact us and we will refund the mistaken charge in full to the original payment method, normally within 7 working days.
07 How to request a refund
Send a request through the contact page using the email on your account, with your store name and the payment date.
Questions about this policy? Contact us.